Introduction

Bharat Sanchar Nigam Limited (BSNL) was formed on 1 October 2000 by the corporatization of the Indian government's Department of Telecom Operations. It is India's largest public sector undertaking with revenues of $7.14 billion and a network of over 45 million lines covering 5000 towns. Its geographical reach extends to the whole country with the exception of the metros of New Delhi and Mumbai.