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| Patni Named A “Challenger” in Magic Quadrant for Help Desk Outsourcing, North America | |||
| 21 Jul 2009
, Cambridge, Mumbai
: Patni Computer Systems (BSE: PATNI COMPUT, NSE: PATNI, NYSE: PTI), a leading global IT and BPO services provider, today announced that it has been positioned by leading industry analyst firm Gartner, Inc., in the “Challengers” quadrant of its “Magic Quadrant for Help Desk Outsourcing, North America” 2009 report1 by Richard Matlus and William Maurer. The report is designed to help corporations identify and evaluate outsourcing external service providers (ESPs) for help desk services. “We are pleased that Gartner has positioned us as a Challenger in their Magic Quadrant report for Helpdesk Outsourcing. We are committed to providing our clients with world class seamless helpdesk services at affordable costs. At the same time, we are consistently expanding and customizing our helpdesk solutions to address their changing needs and to help them improve end user productivity and satisfaction. We view this recognition as a validation of our commitment to our clients and the superior quality of our helpdesk services,” said Sanjiv Kapur, Senior Vice President and Head of Patni’s Business Process Outsourcing and Helpdesk Services business. Patni has a mature Helpdesk Practice and provides a complete range of services including Infrastructure, Applications and Technology helpdesk services. Backed by several years of experience in developing help desk strategies to address unique client business goals, we deliver proven and strategic business value to our clients. We provide a “Single Window Clearance” service even in a managed services environment and significantly enhanced first call resolution enabling companies to dramatically reduce costs and improve operating efficiencies. Leveraging a global delivery model, Patni also provides multilingual helpdesk support in English, German, French, Spanish, Italian, Mandarin, Japanese, Korean and Portuguese. The Help Desk Magic Quadrant is a proprietary research tool developed by Gartner to evaluate companies on completeness of vision and ability to execute. This report is designed to help corporations identify and evaluate outsourcing external service providers (ESPs) for help desk services. To be considered for the Magic Quadrant, each applicant submitted a formal presentation to Gartner analysts.. The Gartner analysts reviewed customer feedback, which accounts for 70% of the score. Other evaluation criteria included customer experience, marketing execution, operations, client innovation, overall viability, business model and sales strategy. 1 Gartner "Magic Quadrant for Help Desk Outsourcing, North America" by Richard T. Matlus, William Maurer, March 4, 2009. About the Magic Quadrant The Magic Quadrant is copyrighted 4 March 2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. About Patni Patni Computer Systems Limited (BSE: PATNI COMPUT, NSE: PATNI, NYSE: PTI) is a global provider of IT Services and business solutions, servicing Global 2000 clients. Patni services its clients through its industry-focused practices, including banking, financial services (BFS) and insurance (I); manufacturing, retail and distribution (MRD); life sciences; communications, media and utilities (CMU), and its technology-focused practices. With an employee strength of over 14,500; multiple global delivery centers spread across 12 cities worldwide; 27 international offices across the Americas, Europe and Asia-Pacific; Patni has registered revenues of US$ 719 million for the year 2008. Patni’s service offerings include application development and maintenance, enterprise application solutions, business and technology consulting, product engineering services, infrastructure management services, customer interaction services & business process outsourcing, quality assurance and engineering services. Committed to quality, Patni adds value to its clients’ businesses through well-established and structured methodologies, tools and techniques. Patni is an ISO 9001: 2000 certified and SEI-CMMI Level 5 (V 1.2) organization, assessed enterprise wide at P-CMM Level 3. In keeping with its focus on continuous process improvements, Patni adopts Six Sigma practices as an integral part of its quality and process frameworks. Patni leverages its vast experience spanning three decades; deep domain expertise; full-spectrum services; and suites of IP-led solutions, methodologies and frameworks; in being an effective business transformation partner to its clients. For more information on Patni, visit http://www.patni.com. |
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