 | 
| ||
| home > VSNL > news | |||
| Tata Communications presents its innovative On-Demand Hosted Contact Center solution at VO.IP Germany 2008
Tata Communications, a leading provider of the new world of communications, will present its On-Demand Hosted Contact Center solution at the VO.IP Germany 2008, Germany's biggest independent congress fair for the voice and IP communications sector. | |||
| 22 Oct 2008
, MUNICH, GERMANY
: Tata Communications, a leading provider of the new world of communications, will present its On-Demand Hosted Contact Center solution at the VO.IP Germany 2008, Germany's biggest independent congress fair for the voice and IP communications sector. Tata Communications provides a variety of secure and customizable high-availability Hosted Services. Tata Communications' solution will be on display for visitors at VO.IP Germany 2008 on 28 and 29 October, 2008 at booth B17 in the IHK Frankfurt building. Enterprises engaged in business on the Indian subcontinent as well as on a global scale can benefit from a comprehensive range of Customer Interaction Management services provided by Tata Communications in cooperation with the US based specialist for contact center technology, CosmoCom. "Our On-Demand Hosted Contact Center Solution is comprised of several secure, scalable and highly reliable services that can work independently or together," said Claudia Franzreb-Bolz, VP Enterprise Sales, Tata Communications. "By selecting the required service modules from a number of voice and multimedia applications like Automatic Call Distribution (ACD), real-time reports or Do Not Call (DNC) Management our customers can create their own customized Contact Center hosted 24/7 by Tata Communications." The Tata Communications solution is centered around a best-in-class agent and supervisor interface that integrates voice, chat, email and co-browsing functionalities. In addition, the service provides cost-efficient IP connectivity with support of multi-site routing. Companies not only profit from Tata Communications' long-time expertise and world-wide connectivity but also from the numerous advantages of a hosting solution provided on a pay-as-you-go basis. Businesses can avoid costly capital investments and need not furnish their employees with additional technical skills. For further information on Tata Communications Contact Center solutions visit www.tatacommunications.com/enterprise/contactcenter/. About Tata Communications Tata Communications, a member of the $62.5 billion Tata Group, is a leading global provider of a new world of communications. The emerging markets communications leader leverages its advanced solutions capabilities and domain expertise across its global and pan-India network to deliver managed solutions to multi-national and Indian enterprises, service providers and Indian consumers. Tata Communications' range of services include transmission, IP, converged voice, mobility, managed network connectivity, hosting and storage, managed security, managed collaboration and business transformation for global enterprises and service providers, as well as Internet, retail broadband and content services for Indian consumers. The Tata Global Network encompasses one of the most advanced and largest submarine cable networks, a Tier-1 IP network, with connectivity to more than 200 countries across 300 Pops, and more than 1 million square feet of data center and co-location facilities. Tata Communications' unique emerging market depth and breadth of reach includes a national fiber backbone network and access to network in over 60 cities and 125 Pops in India, strategic investments in South African converged services operator, Neotel, Sri Lanka and Nepal and, subject to fulfillment of conditions precedent, a 50% ownership in China Enterprise Communications (CEC) providing full country VPN coverage in China. Servicing customers from its offices in over 80 cities in 40 countries, Tata Communications is the number one global international wholesale voice operator and number one provider of international long distance, enterprise data and Internet services in India, the Company was named "Best Wholesale Carrier" at the World Communications Awards in 2006, "Best Pan-Asian Wholesale Provider" at the 2006 and 2007 Capacity Magazine Global Wholesale Telecommunications Awards and was awarded "Best Progress in Emerging Markets" at the 2008 Mobile Communication Awards. Tata Communications Limited is listed on the Bombay Stock Exchange and the National Stock Exchange of India and its ADRs are listed on the New York Stock Exchange. (NYSE: TCL) About VO.IP Germany 2008 VO.IP Germany 2008 is Germany's biggest independent congress fair for the voice and IP communications sector. About 70 leading high-tech enterprises that fall into the categories Systems & Components, Services, Applications and Mobility will exhibit at the IHK building in Frankfurt on Tuesday, October 28, and Wednesday, October 29, 2008. The VO.IP is organized by the German Association for Mail Services, Information Technology and Telecommunications DVPT (Verband für Post, Informationstechnologie und Telekommunikation e.V.). About 90 lectures will be held by exhibitors and well-known experts from the economic & science sector and politics. The theme of this year's event will be "Ready for the next Generation." |
|||
| | ||
| home > VSNL > news | |||
 |
|||
| |||